Terms/Shop Policies

Shop Terms

Many of our items are ready to ship. Any Belle & Rae Handmade bags or accessories are handmade in our Pacific Northwest Studio and we require a minimum of 10 days for production time.

Estimated shipping times

Canada: 1-3 weeks
U.S. – 1-2 weeks plus production time when appropriate

Once a package has been dropped at the Post office, delivery is out of our control and we are all dependent on the Post Office.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

We always want you to be happy, we do accept returns, exchanges with the following terms:

Contact me within: 14 days of delivery

Ship items back within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Questions about your order?

Please contact us at admin@uptownconceal.com if you have any problems with your order.

 

Belle & Rae Handmade disclaimer
All Belle & Rae Handmade items are handcrafted in our pet friendly Pacific Northwest studio. We take great pride I our craftsmanship; however, due to the nature of handcrafted items, there may be slight differences from the catalog pictures or slight variations in size.

Shipping Rates
Uptown Conceal ships by USPS, priority shipping and offers flat rate shipping for U.S. domestic of $8.00 and free shipping for purchases over $50
Canadian flat rate shipping of $15.00 and free shipping for orders over $100.00

We will ship orders with the name and information provided upon checkout. Customer is responsible for providing accurate address and name information for shipping. Customer will be responsible for replacement if error is made. Please make sure your information is correct before checking out. Once the order is shipped, we cannot change the information

Uptown Conceal is not responsible for any CUSTOMS OR VAT taxes, they are charged by other governments and we cannot pay them.

 

Pricing and Coupons

  1. Uptown Conceal, LLC will have sales posted from time to time. Sales are for only the stated date.

  2. Customer must use coupon codes at checkout. Codes cannot be applied after checkout. No exceptions.

  3. Prices are subject to change at any time.

  4. UPTOWN CONCEAL, llc will process your order once it has been cleared and paid in full. Processing time will take 3-5 business days. We reserve the right to take up to 10 business days for your order.

  5. Custom orders will take a few extra business days to complete which will be agreed before finalizing custom order.